PRIVACY POLICY
Effective Date: 06-May-2024.
Kerb Appeal recognises the importance of honest and responsible use of your personal information. We will never share or sell your personal data to other companies or third parties other than as noted in this Policy; we treat personal data with extreme sensitivity and in accordance with all applicable GDPR laws. Site usage information (non-personally identifiable data) provided to us through usage of the Site may be shared with other companies. This Privacy Policy (“Policy”) explains how and why we collect and use personal and non-personally identifiable information about you when you visit this Site and when you contact us, whether by e-mail, post, or telephone using the contact options on this Site.
It is important to us that you feel comfortable in visiting the Site. For any questions regarding this Policy, data removal and/or deletion requests, or other questions, please email [email protected].
This Privacy Policy applies to the website www.kebappealraffle.co.uk (the “Site”) which is owned and operated by Kerb Appeal Raffle Limited (“the Company) (company number 15637891) whose registered office address is 20 Wenlock Road, London, England, N1 7GU.
Data Protection
For the purposes of the Data Protection Act 1998 (the Act) and the General Data Protection Regulation, the data controller is the Company.
Purpose
The purpose of this Privacy Policy is to inform users of our Site of the following:
- The personal data we will collect;
- Use of collected data;
- Who has access to the data collected; and
- The rights of Site users.
This Privacy Policy applies in addition to the terms and conditions of our Site.
Consent
By using our Site you agree that you consent to the conditions set out in this Privacy Policy.
When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent or anytime. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by contacting [email protected].
Legal Basis for Processing
We rely on the following legal basis to collect and process your personal information:
- You have provided your consent to the processing of your data for one or more specific purposes;
- We process your data when we need to do this to fulfil a contract with you (for example, if you win a prize in the competitions we promoted) or where we are required to do this by law (for example, to comply with record keeping obligations).
- We also process your data when it is in our legitimate interests to do this and when these interests are not overridden by your data protection rights (including for example, when we share data with our affiliates).
In most cases, the information the Company processes about you is required to deal with your request or registration, or required by law, or is necessary for the exercise of the Company’s legitimate business interests and needs, in which case special care is taken to safeguard your rights and to ensure any such use is proportionate.
The Company may also convert personal information into anonymous data and use it (normally on an aggregated statistical basis) for research and analysis to improve Company performance.
Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
Data Collected in a Non-Automatic Way
If you want to use certain facilities we provide on this Site, you will need to provide us with some additional personal information so that we can liaise with you and deal with your request, query or application. If you do choose to provide us with your personal information, we will collect that information for our own use and for the purposes described in this Policy.
Where you choose to provide personal details to us, we may collect, store and process the following personal information from you. We do so largely so that in the event of a win, we can contact you and ask for you by name and begin any verification process that may need to occur in order to transfer the Prize:
- Your full name;
- Your email address;
- Your phone number;
- Your post code;
- The reason for your contact;
- If you create an account – your password, email address and full name;
- If you enter a competition on the Site – your email address and full name;
- Your contact and marketing preferences;
- If you take a survey or interact with us in various other ways – demographics information and information about subjects that may interest you;
- Standard internet and website log information and details of patterns about how website visitors behave on our Site. The information we may collect may include information about your Internet service provider, your operating system, browser type, domain name, the Internet protocol (IP) address of your computer (or other electronic Internet-enabled device), your access times, the website that referred you to us, the Web pages you request and the date and time of those requests.
This information will be collected primarily from you as information voluntarily provided to us, but we may also collect it where lawful to do so from (and combine it with information from) public sources, third party service providers, individuals whom you have indicated have agreed for you to provide their personal information, government, tax or law enforcement agencies, and other third parties. We may also collect personal information about you from your use of other company services.
How We Use Personal Data
The Company may use information about you for purposes described in this Policy or disclosed to you on our Site or with our services. For example, we may use information about you for the following purposes, all of which we believe to be in our legitimate business interests:
- to operate competitions promoted on the Site;
- to respond and/or deal with any request or enquiry you may raise;
- to improve our products and services and to ensure that content from the Site is presented in the most effective manner for you and for your computer (or other electronic Internet-enabled device);
- to administer the Site;
- for internal record keeping;
- to contact you (directly, either by the Company or through a relevant partner or agent) by e-mail or phone for the above reasons;
- subject to your consent where required under applicable laws, to carry out direct marketing and/or e-mail marketing that you have requested;
- to perform any contract the Company has with you; and
- for compliance with legal, regulatory and other good governance obligations.
Who We Share Personal Data With
Your personal information will be made available for the purposes mentioned above (or as otherwise notified to you from time to time), on a ‘need-to-know’ basis and only to responsible management, human resources, accounting, legal, audit, compliance, information technology and other Company staff who properly need to know these details for their functions within the Company and our parent and subsidiary companies (“Group”). Please note that certain individuals who will see your personal information may not be based at the Company or in your country (please see below).
We may share personal information within the Company as needed for reasonable management, analysis, planning and decision making, including in relation to taking decisions regarding the expansion and promotion of our service offering and for use by the Company for the other purposes described in this Policy.
Your personal information may also be made available to third parties (within or outside the Company) providing relevant services under contract to the Company, such as credit card processors, auditors and compliance managers, provider or call centres and IT hosting and IT maintenance providers. These companies may use information about you to perform their functions on our behalf. The Company has put in place various security and data privacy measures, including with such third parties, in order to protect personal information and shall seek to comply with applicable legal requirements.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our providers. This may include staff engaged in, among other things, the fulfilment of any contract with you, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
We may disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law and for tax or other purposes. Personal information may also be released to external parties in response to legal process, and when required to comply with laws, or to enforce our agreements, corporate policies, and terms of use, or to protect the rights, property or safety of the Company, our employees, agents, customers, and others, as well as to parties to whom you authorise the Company to release your personal information.
We will not sell your personal information to any third party other than as part of any restructuring of the Company or sale of the business.
Note that if you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.
Direct Marketing
The Company may wish to provide you with information about new products, services, promotions and offers, which may be of interest to you and may invite you to take part in market research or request feedback on our products and services. This communication may occur by email, telephone, post, social media or SMS. We will obtain your consent and advise you of how to opt-out of receiving such communications where we are required to do so in accordance with applicable law.
How We Protect Your Personal Data
The Company takes reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorised access, disclosure or modification of personal information. While we take these reasonable efforts to safeguard your personal information, we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing online and will not hold us responsible for any breach of security unless such breach has been caused by the specific negligence of the Company, or their agents.
Your Rights as a User
You have the right to review and access your personal information held by the Company.
You also have the right to ask us to rectify, block, complete and delete your personal information, to restrict its use, and to ‘port’ your personal information (that is, to ask us to provide it to you in a structured, commonly used and machine readable format and to transmit it directly to another organisation).
In addition, you have the right to request further information about the handling of your personal information.
If you wish to do so, or to notify the Company of a change in your details, please contact [email protected] and/or post to Kerb Appeal Limited, {mailing address}.
There are exceptions to these rights, however. For example, access to personal information may be denied in some circumstances if making the information available would reveal personal information about another person, or if we are legally prevented from disclosing such information. In addition, we may be able to retain data even if you withdraw your consent, where we can demonstrate that we have a legal requirement to process your data.
If you have a question about the use of your personal information, or wish to file a complaint about it, please contact us using the contact details set out above.
Finally, if you have unresolved concerns, you also have the right to complain to data protection authorities.
Storing your Information
When we store your information, we do so for as long as necessary to (i) fulfil the specific purposes for which your personal information was collected to perform the services set out in this Policy and (ii) to comply with our legal obligations or enforce our legal rights.
Children
The minimum age to use our website is 18 years of age. We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data, their parent or guardian may contact our privacy officer.
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of the page. We recommend that you periodically review our Privacy Policy to ensure that you are notified of any updates. If necessary, we may notify you by email of changes to this Privacy Policy.
Contact details
If you have any questions about this Privacy Policy, please contact us at: [email protected].